This Privacy Policy may be modified from time to time; the date of the most
recent revisions will appear on this page, so check back often. Continued
access of Concierge Desk Australia Pty Ltd (hereafter called Concierge
Desk) (ACN 168 179 217) by you will constitute your acceptance of any
changes or revisions to the Privacy Policy.
Concierge Desk is committed to protecting and maintaining your privacy, and
is bound by the Australian Privacy Principles ("APPs") contained in the
Privacy Act 1998 (Cth) (the "Privacy Act").
This privacy policy (the “Policy”) outlines how we handle personal
information in an open and transparent manner consistent with the APPs
contained in the Privacy Act. If you provide us with any personal
information about another individual then we rely upon you to inform him or
her of the details contained in this Policy.
Please note that use of the Website by you is subject to Policy and the
Website's terms and conditions of use ("Terms and Conditions"). Where this
Policy uses a word starting with a capital letter, that term will be
defined in the Terms and Conditions or elsewhere in this Policy.
The only personal information that we will collect is the personal
information that you provide to us when you register with us. make an
enquiry or when you communicate with us through our website. We will at any
time, at your request, provide you with a copy of any personal information
that we are holding about you. This Website does not use cookies to collect
information of any kind.
The following is a summary of the various ways we treat the information you
provide us while using our website.
Concierge Desk uses this information to provide you with the service that
you have requested. For example, if you request details via our site, we
will use your e-mail address to send you a confirmation notice and your
address to ship information and or a package.
We may also use this information to send you regular e-mail newsletters,
inform you about new features, products or services, or other changes to
the services:
a) The Type of Information Concierge Desk Collects
b) How Concierge Desk uses Information provided by you
c) How we hold and protect your personal information
d) Our policy on spam
e) Marketing& Advertising
f) Contact us
The type of personal information we collect :
Concierge Desk generally collects personally identifying information with
your specific knowledge and consent. For instance, when you complete a
survey, make a purchase, subscribe to our newsletter or register for any
portion of our services, you are asked to provide information such as your
e-mail address, personal address, name or phone number. Optional
information such as your age or gender may also be requested.
How we use information provided by you :
Concierge Desk uses this information to provide you with the service you
have requested. For example, if you subscribe to our newsletter, we may use
your e-mail address to send you a confirmation notice and your mailing
address to send you your newsletter. Similarly, if you require other
information, we will use this information to notify you.
If you make travel related purchases such as airline tickets, hotel
reservations or car rentals, our affiliates will use this information to
send confirmations and goods. We may also use the information to
communicate with you about new features, products or services, or to
improve the services that we offer by tailoring them to your needs.
If you do not wish to receive communications from us, simply follow the
unsubscribe instructions contained within the newsletter / e-mail. If
you've registered on any part of Concierge Desk, you may also change or
update your member references or information within any section of the site
where you have signed up, registered or created any type of account.
We also allow access to our database by third parties that provide us with
services, such as technical maintenance, but only for the purpose of and to
the extent necessary to provide those services. If you choose to purchase
items through features on our website, we may forward your information to
third parties for services such as credit card processing and order
fulfilment.
There are also times when you provide information about yourself to us in
areas of the site that are managed or participated in by third parties,
such as our Travel or merchant partners etc. In such cases, the information
may be used by us and by such third party(ies), each pursuant to its own
policies.
While Concierge Desk will seek to require such third parties to follow
appropriate privacy policies and will not authorise them to use this
information except for the express purpose for which it is provided,
Concierge Desk does not bear any responsibility for any actions or policies
of third parties. There may also be occasion when we are legally required
to provide access to our database in order to cooperate with police
investigations or other legal proceedings. In those instances, the
information is provided only for that purpose.
How we hold and protect personal information :
We hold personal information that we collect in both electronic and
physical storage facilities including computer databases and paper-based
files. We protect personal information that we hold from misuse,
interference and loss, and from unauthorised access, modification or
disclosure using both electronic and physical security measures which
include secure databases, password access, anti-virus software, data
transfer encryption and firewalls.
We take appropriate technical and organisational measures to guard against
unauthorised or unlawful processing of your personal information and
against accidental loss or destruction of, or damage to, your personal
information. We only permit your details to be accessed by authorised
personnel and we educate our staff about their responsibilities under the
Australian Privacy Principals (APPs).
While no computer system is completely secure, we believe the measures we
use reduce the likelihood of security problems to a level appropriate to
the type of data involved. We have security measures in place to protect
all personal information held and access to this database is restricted
internally.
After any transaction or enquiry, we do not hold or store any of your
Credit Card or Banking information within our programs or in paper format.
However, it remains your responsibility:
• to ensure no-one else uses the Website while your machine is "logged on"
to the Website;
• to log off or exit from Concierge Desk or any other associated program
when not using it; and
• to keep your password or other access information secret.
Our policy on spam :
Concierge Desk is governed by the Spam Act 2003 (Cth), and has a strict
policy regarding the sending of unsolicited emails. Concierge Desk ensures
that:
• New Members consent to receive emails from us, including periodic emails
about our offers; and
• Every group email that is sent to our member base also contains an
unsubscribe option.
When we are notified by someone that they wish to unsubscribe, they are
unsubscribed automatically and within 48 hours of the unsubscribe option
being activated (if not sooner).
If anyone has any difficulty in unsubscribing from our emails via the
automatic unsubscribe facility, we ask that they contact us, and we will
investigate the reason for why the unsubscribe facility may not have
worked, and arrange for the user to be unsubscribed as a matter of urgency.
Marketing & Advertising :
Your personal contact information will never be given, sold, or otherwise
shared by Concierge Desk with third parties for advertising or marketing
purposes. However, the offers you receive from us, we have no control over
who you make contact or deal with therefore, we accept no responsibility
how other third parties use your personal information.
Contact Us :
If you have other concerns, questions or complaints about any aspect of
this policy, you may also e-mail our Privacy Policy Coordinator via contact us.
We welcome your feedback.
Note: You will be required to verify your identity before you will be
permitted to access, correct or update any of your personal information
that we hold.
Concierge Desk Australia Pty Ltd
E: via our Contact Us Page
Po Box 534 Round Corner, NSW 2158
This Policy was update on Sept 2017