User Agreement

Please read all points (listed below) carefully before using our services.

AFII Pty Ltd t/a Concierge Desk (hereafter called Concierge Desk) and all associated companies (including “Concierge Desk”) (called the service provider) will act in accordance with the privacy act at all times and will not reveal your personal details to any other third parties outside our working affiliates who offer their services via our website and or through our call centers / services.

Client means: Registered Members and Corporate participation

1. Comments by Users Are Not Endorsed by Service Provider. Service Provider does not necessarily endorse, support, sanction, encourage, verify, or agree with the comments, opinions, or statements posted on discussions or related to; forums, advertising, seminars, business services, chats, travelog or otherwise contained in the Service. Nor does Service Provider or its third party service providers make any warranties with respect to any of the merchandise featured or mentioned on the Service. Any information or material placed online, including advice and opinions, are the views and responsibility of those who post the statements or those who actually sell any merchandise, and do not necessarily represent the views of Service Provider, its clients or its third party service providers.

2. Use of the Service by You (the member) · Your right to use the Service is personal to you — you may not authorise others to use the Service, and you are responsible for all use of the Service by you and by those you allow to use, or provide access to, the Service. · You agree not to disrupt, modify or interfere with the Service or its associated software, hardware and/or servers in any way, and you agree not to impede or interfere with others' use of the Service. You further agree not to alter or tamper with any information or materials on or associated with the Service. · Other than connecting to Service Provider's servers by http requests using a Web browser, you may not attempt to gain access to Service Provider's servers by any means - including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Service or otherwise. · You acknowledge that Service Provider has not reviewed and does not endorse the content of all sites linked to from this Service and is not responsible for the content or actions of any other sites linked to from this Service. Your linking to any service or site is at your sole risk.

Note: At no stage is the service provider liable for any price fluctuations or offers that may occur from time to time. We will however review any discrepancies and will adjust the service or product accordingly, if the service provider deems it necessary. It is agreed that the service provider is dependant on the affiliate providing up-to-date information and will not be held responsible for price increases, product unavailability and or withdrawn product or service.
Any complaints will be dealt with on an individual bases, please email the servicedesk@conciergedesk.com.au within 10 days of your orginial grievance.

3. Disclaimer of Warranty and Limitation of Liability YOU ACKNOWLEDGE THAT YOU ARE USING THE SERVICE AT YOUR OWN RISK. THE SERVICE IS PROVIDED "AS IS", AND THE SERVICE PROVIDER, ITS AFFILIATES, ITS CLIENTS AND ITS THIRD PARTY SERVICE PROVIDERS HEREBY EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF ACCURACY, RELIABILITY, TITLE, MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER WARRANTY, CONDITION, GUARANTEE OR REPRESENTATION, WHETHER ORAL, IN WRITING OR IN ELECTRONIC FORM, INCLUDING BUT NOT LIMITED TO THE ACCURACY OR COMPLETENESS OF ANY INFORMATION CONTAINED THEREIN OR PROVIDED BY THE SERVICE. SERVICE PROVIDER, ITS AFFILIATES, ITS CLIENTS AND ITS THIRD PARTY SERVICE PROVIDERS DO NOT REPRESENT OR WARRANT THAT ACCESS TO THE SERVICE WILL BE UNINTERRUPTED OR THAT THERE WILL BE NO FAILURES, ERRORS OR OMISSIONS OR LOSS OF TRANSMITTED INFORMATION, OR THAT NO VIRUSES WILL BE TRANSMITTED ON THE SERVICE. SERVICE PROVIDER, ITS AFFILIATES, ITS CLIENTS AND ITS THIRD PARTY SERVICE PROVIDERS SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTIES FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ALLEGEDLY SUSTAINED ARISING OUT OF THIS AGREEMENT, THE PROVIDING OF SERVICES HEREUNDER, THE SALE OR PURCHASE OF ANY GOODS OR MERCHANDISE, YOUR ACCESS TO OR INABILITY TO ACCESS THE SERVICE, INCLUDING FOR VIRUSES ALLEGED TO HAVE BEEN OBTAINED FROM THE SERVICE, YOUR USE OF OR RELIANCE ON THE SERVICE OR ANY OF THE MERCHANDISE, INFORMATION OR MATERIALS AVAILABLE ON THE SERVICE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. YOU HEREBY AGREE TO RELEASE SERVICE PROVIDER, ITS AFFILIATES, ITS CLIENTS AND THIRD-PARTY SERVICE PROVIDERS, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS FROM CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED ("CLAIMS"), ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF AFII'S / CONCIERGE DESK WEBSITE. BY USING OUR SERVICES AND OR OUR WEBSITE'S YOU AGREE TO THE ABOVE CONDITIONS.

Termination of Access to the Service
Service Provider has the right to terminate your ability to access the Service, for any or no reason, without notice.

Refund for concert Tickets - Refer to Box Office. (5)

Notification for Change in details
I will notify the Service Provider by either email or direct mail of any changes in their personal information (Registered on the website) within 7 days of change, otherwise information and deliveries will be forwarded to the existing address.

4. Jurisdiction - Service Provider makes no representation that materials on the Service are appropriate, available or legal in any particular location. Those who choose to access the Service do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

5. Box Office / Travel

Before proceeding with your booking please read the booking terms and conditions carefully. These booking conditions incorporate the basis upon which bookings are accepted by Concierge Desk and affiliated programs.
Bookings are subject to availability. Once confirmed, bookings may not be cancelled, exchanged or monies refunded. The booking fee and credit card charges will not be refunded if a concert or show is cancelled by the artist, promoter or the venue, but you will recieve the full ticket amount.
'The service provider and its affiliates are unable to guarantee specific seating locations and therefore cannot accept liability in respect of claims made by customers resulting from venue designation or allocation being perceived as below expectation.
The Service Provider ticket prices include service fees, ticket agency booking fees, promoter's fees where applicable and GST. A handling fee is also charged per booking, this fee is not included within the ticket price. GST does not apply to event tickets purchased for events outside of Australia.
Tickets will be mailed two weeks prior to event date (earlier where possible) or will be available for collection at the event box office. "Following business day", when referred to, does not include weekends or public holidays in Sydney.

Travel agents - have no authority to make representations as to the quality or location of seating without our express authority in writing.
Prices are subject to change without notice.
Information, cast and event dates are subject to change. 'The Service Provider and its affiliates are not responsible for any cancellation or rescheduling of events or for changes in the programme or performers. In the case of rescheduling of an event, tickets will be transferred to the new date.
No refund can be given if the date of the rescheduled event conflicts with other tickets that have been purchased or can no longer be used due to your travel plans or other commitments.

'The Service Provider reserves the right to charge an administration fee if a lost ticket voucher needs to be issued.
'The Service Provider and its affilaites are not responsible for issues arising at the performance relating to venue / performance or the behaviours of other patrons.

Hotel descriptions are based on current hotel guides and contractual agreements provided by hotels and suppliers. Any facilities shown as included are subject to change at any time. The standards of accommodation and other services are based on various factors, which are generally accepted as indicative of a certain class, however we do not represent or guarantee the standard, class or fitness for purpose of that accommodation or service.

Hotel cancellation fees will apply and are determined on a case by case basis and are subject to agreements betweens The Service Provider and the hotel management. In the case of an event being cancelled or re-scheduled the monies paid for the accommodation component of the package is non-refundable.

Travel Insurance: Where accommodation and/or travel arrangements are included in your booking we strongly recommend that you purchase a comprehensive travel insurance policy.
Responsibility:
'The Service Provider finalises all arrangements upon the express condition that it shall not be liable, apart from non-excludable liability, for any injury, death, damage, loss, accident, delays, generally or irregularity which may be occasioned either by reason of any defect in any venue, vehicle, vessel or aircraft, or through the acts of default of any person engaged in conveying or accommodation of passengers, or in the carrying out of arrangements of tours, events or otherwise in connection herewith.

'The Service Provider has / have utilised information provided by third party companies and all attempts have been made to ensure the accuracy of this information. Alterations and amendments can occur and 'Service Provider' can not be held responsible.

'The Service Provider its affiliates does not accept any liability of whatever nature for the acts, omissions, or default, whether negligent or otherwise, of companies/persons providing services in connection with your booking pursuant to a contract between them and yourselves and over whom we have no direct and exclusive control. We do not accept liability in contract or in tort (actionable wrong) of any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control or which are not preventable by reasonable diligence on our part including but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action (whether or not involving our employees and even though such action may be settled by acceding to the demands of a labour group).