Be a leader

Several of Australia's leading companies have discovered the best way to motivate, inspire and appreciate people is by giving them a truly unique experience through the Concierge Desk cost saving lifestyle and experience program.

Our clients tell us that our services are growing in popularity and that they are achieving excellent results, because our services appeal to those who want real discounts or require something different to do. People want value for money, quality products and services, they want to stand out, enjoy themselves and be different.

Why experiences are ideal for business incentives and corporate gifts

" Organisations use experiences for employee or member incentives because it creates lasting memories for the participants and generates positive buzz throughout the organisation. Experiences do not have an impact on compensation, it's easier to use incentives as needed."

" Properly constructed, an experiences incentive program leaves an indelible imprint on the participants and can open up candid dialogue that helps people expand their understanding of how to improve performance."

" The emotions forged by experiencing an exciting day out become part of an organisation's culture that can help inspire better teamwork and performance for years - reflecting very well on the organisations brand. A well constructed employee loyalty program will return the investment many times over."

" Experiences work equally well for the clients, customers or channels of an organisation."

Report commissioned by the US Incentive Federation - 2001 showed

"Australian workplace is moving from a model that values security to a model that prizes personal fulfilment." Employee loyalty, retention and employee motivation can make a major difference to an organisation.

" The challenge facing Australian companies now is how to make the week as rewarding as the weekend." Reward and recognition of employees, sales incentive programs or customer loyalty program must be inspirational and achievable.

2003 Incentive Federation Study Reveals Money Can't Buy Long-Term Motivation

A 2003 Incentive Federation, Inc. survey indicates that noncash awards are powerful tools to improve performance, morale and, ultimately, business goals, while bonuses are often less effective when it comes to motivating employees. In the study Incentive Federation Survey of Motivation and Incentive Applications, of business owners and managers, more than half of respondents say employees feel bonus payments are something they are due. On the other hand, employees prefer merchandise and travel awards for special recognition.

What motivates people the best?

This varies from one individual to another - so the key to a successful program is choice. To recognise what an individual wants most and will fulfil their aspirations provides the greatest incentive for them to alter their behaviour.

There are many different ways to demonstrate recognition. Our team of experienced consultants will listen to your requirements and make a recommendation to meet your needs - responding back to you in a comprehensive written proposal.

From a structured rewards and recognition program and customer relationship management programs such as CRM and ECRM, with prearranged criteria, schedules and awards; to spontaneous rewards - for acknowledging exceptional performance, company loyalty as & when it happens, is essential for success.

Consultative approach to business incentives and corporate gifts

Our team of experienced consultants listen to your specific requirements. During this needs analysis we will gain an understanding of your objectives, your desired outcome and the scope of the program. We will then respond by providing you with a proposal outlining our recommendations.

We have developed an approach that has been proven to provide the greatest possible return for our clients to ensure that their corporate incentive programs and employee loyalty, reward and recognition achieve the objectives.

Concierge Desk has the knowledge, technology and focus required to align your key strategic business goals to the ideal program. From programs designed to motivate employees, to those designed to retain customer loyalty.

Our catalogue of experiences is online, and is continually updated. The Concierge Desk offers scalability, and flexibility, and can be customised in real-time. There is no other more immediate way to present such an opportune reward and recognition process.

Which program is right for you – Incentive, Loyalty or Recognition?

We have the content, to deliver spectacular, spontaneous programs - that will unite, inspire and provide great excitement.

Some of the types of programs include:

• employee loyalty & motivation
• employee incentive plan
• incentive program
• corporate & business incentive
• incentive rewards programs
• incentive management
• sale & channel incentives
• customer incentive
• client incentives
• corporate gift program

Technology backbone

The technology that we deliver our programs on forms the basis, of our dynamic programs. It enables us tailor quality services and products to suit your specific requirements. The technology ensures that all our experiences are current, and can be published quickly and efficiently. The technology backbone customisation will form part of the proposal of recommendations. It is:

• Custom Built – If required your brand name will appear in the online program, on the personalise packs and on all reporting and correspondence generated by the program.
• Focussed - the offers/rewards/recognition is designed specifically to suit your target audience.

Making Loyalty, Incentive and Rewards Programs Perfect

Whenever we put a program together we look at some key areas - to ensure that your activity will achieve its greatest return on investment.

We provide:

Accountability, Project management & Liaison

Each of our corporate accounts works with a nominated project leader who provides on going account management and is responsible for ensuring the consistent delivery of the program.

Communication

We work with you to establish your key messages, our team of qualified personnel and designers can work on a full launch for you. This can include traditional as well as online communication to your participants. Our experience in this area is second to none, after all our key personnel have been marketing to corporate Australia for over 20 years.

Reporting & Monitoring

Our latest state-of-the-art reporting system generates over 70 different reports for your records.
We will work with you to determine the sort of information that you would like to have in a monthly / quarterly report.
It also allows both you and the member to have immediate online balances of reward points.
Reward points are instantly captured by purchasing products and services on line or by swiping your rewards card at one of our many retail outlets across Australia.

Which program is right for you?

There are many ways to structure a program. From Corporate gifts to sophisticated points-based systems. No matter what your needs are we have the answers, from team building experiences to individual rewards.

Spending sprees

This is the perfect solution for prize-winners, customers, or someone you really want to impress. They can literally select the experiences that really inspire them.

Gift Cards

Our “Essential Gift Card” is proving much more popular than vouchers

Concierge Desk offers members the opportunity to purchase our Essential Gift Card by either going on line or calling 1800 254 368.

How to purchase your gift card?

• Call our 1800 number for further information
• If you wish to purchase our gift card, simply supply your credit card details
• Any amount of money can be placed on your card
• We will send you or the recipient the Essential Gift Card together will a letter explaining how the card operates and services available
• Gift Cards are posted out within 24 hours of purchase
• The Essential Gift Card lasts for 12 months unlike (one off) vouchers
• Each card has its own identification
• Cards can be topped up at any time by the member or the cardholder

Just think of the many uses our card has;

• No last minute shopping just top up the card
• Easy access
• Mothers Day / Fathers Day
• Birthdays
• Christmas
• Easter
• Special Occasions
• Corporate Incentives
• Charitable Donations

Our Gift Cards are perfect as prizes, incentives and give-aways because the recipient can choose their experience or products at their own leisure. Experiences are available in many different and exciting categories ensuring to appeal to even the fussiest individuals.

Points based representation of the experiences

Our content can be represented in any way - as your own catalogue if you like, instead of revealing the values in dollars, we can represent the values in points. AND you can also determine your own value of the points.

Links to existing programs

Many organisations have traditional merchandise programs and wish to extend them to include experiences that will truly inspire - we work with them to provide a number of solutions - from licensing our content, to providing links through to an online catalogue

Special events

Obviously with all these great experiences we can put together a wonderful event for small or larger groups - just let us know the number or people, a bit about the demographic and your expected budget and we will tailor something perfect for you.
We plan lunches, dinners, casual dining, seating, entertainment, location and speakers, for; Incentive Days, Gala Events, Picnics, Office Events, Product Launches, in fact any corporate task is never too difficult.

Sales Improvement - Sales Incentive - Sales motivation

Rewards and Incentives Program that provides sales teams the opportunity to earn and redeem points based on the criteria set by you.

Charitable Institutions

Concierge Desk can provide a range of fund raising opportunities for charities, sporting clubs, associations and other organisations.
We have the content, to deliver so many spectacular and refreshing programs - that will unite, inspire and provide great excitement. If you have the need - let our creative consultants - who have the expertise in developing experiences programs to provide you with the answers you need.

Points and cash in your favour

• All individual cards have special identifying coding
• All transactions are fully traceable
• Every time a member purchases a product or a service from our website or swipes his or her card at one of our retails outlets the members will earns points
• A member can refer 25% through to 100% of their points in favour to the nominated charity. This means that when a member uses our services the Charity receives a donation. Simple but very effective.
• Points can be cashed in at anytime (instant gratification)
• Tax receipts will be automatically generated and sent to the member for all transaction throughout the year

The Concierge Desk can add a diverse range programming and marketing skills to piece together a number of components that will expand regular donations each year with little effort or cost.

For more details call us on 1800 254369 or email us at geoff@afii.com.au

Fundraising Auctions

Many organisations hold fund raising evenings from Trivia nights to Silent Auctions.

Together with one of our consultants you select the Concierge Desk experience that you believe will best suit your event. We produce the beautiful gift packs for each of experiences that you select.

The packs contain the unique redemption code and can be taken home by the purchaser. Once we have received payment from the fund raising organisation the redemption code is made live and can be used.

We will produce individual invoices (on a sale or return basis) for you so that you will be able to pay for those that are purchased at the event immediately. Those that do not reach reserve can then be returned to us with the un-paid invoices. (A small handling fee may apply.) The charity will benefit from bids over the reserve price.